Privacy Notice
Last updated: October 26, 2026
Who we are
Santa Claus Call ("we", "us") provides personalized phone calls from Santa Claus that parents and guardians book for their children through santaclauscall.com.
Information we collect
When you book a call we collect: the parent or guardian's name, email address and optional phone number; the phone number to be called; the child's first name, age and pronouns; personalization details you choose to share (nice-list highlights, encouragements, gift wishes); the call date, time and time zone; and payment confirmation details (card brand and last 4 digits). Full card numbers are processed by our payment provider, Stripe, and never stored by us.
How we use it
We use this information only to place the scheduled call, personalize what Santa says, process payment, send booking confirmations and call recordings, provide customer support, and meet legal obligations. We do not use your phone number for marketing calls or texts.
Call recordings
Calls are recorded so we can send the recording to the parent who booked it. Recordings are available only to that parent and our support team and are deleted on request.
Who we share it with
We share data only with service providers who help us deliver the service: payment processing (Stripe), telephony and voice services (Twilio, Vapi, ElevenLabs), AI services that generate Santa's responses, and our hosting and email provider. They may use the data only to provide their services to us. We never sell, rent or trade personal information.
Children's privacy
Our service is purchased by adults. We collect a child's details only from their parent or guardian, with their consent, and only to personalize the call. Parents can review or delete their child's information at any time by contacting us.
How we protect it
Data is sent over encrypted connections (HTTPS/TLS), stored with access limited to authorized staff, and payment data is handled by a PCI-compliant processor.
How long we keep it
We keep booking information and recordings for up to 12 months after the call, unless you ask us to delete it sooner or the law requires us to keep it longer.
Call recording and consent
Santa announces at the start of every call that it is recorded. The booking parent consents to recording for everyone on the call, which satisfies all-party consent states such as California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington.
AI voice disclosure
Santa's voice and replies are generated by artificial intelligence. Parents expressly consent to receive this AI-voiced call at booking.
Your rights
You can ask to access, correct or delete your personal information, or cancel a call before it is placed. Depending on where you live, including California (CCPA/CPRA), Virginia, Colorado, Connecticut, Utah, Texas, Oregon and other states with privacy laws, you may also have the right to know what we collect, to opt out of sale or sharing (we do not sell or share personal data for advertising), to limit use of sensitive data, and to appeal a decision. We will not discriminate against you for using these rights. Parents may revoke consent and have their child's data deleted at any time. Send requests to support@santaclauscall.com and we will respond within 45 days.
Contact us
For privacy questions or requests, email support@santaclauscall.com.